Refund policy

Refund / Exchanges & Substitution Policy

At New Zealand Kettle Korn Popcorn, we're committed to ensuring your satisfaction with our products. With over 12+ years of delighting customers, we stand behind the quality of our popcorn. If you ever encounter any issues or have feedback, we're here to help.

For inquiries or assistance, you can reach us via email at Ana@Kettlekorn.co.nz

We understand that perishable food items cannot be returned. All purchases from our online store are considered final unless there is a defect in the product. Please ensure to verify your order upon receipt to confirm it matches your expectations. In the event of receiving an incorrect item, refrain from opening it and please contact us immediately.

Although we take every precaution to prevent breakage during shipping, popcorn may experience some breakage in transit. Should you receive damaged or contaminated products, please contact us so we can address the issue.

If you've purchased our products from a retailer or vendor, please contact the store directly for returns or exchanges. You may need to provide proof of purchase, such as your original sales receipt.

Before returning any product, please contact us for specific instructions to ensure a smooth process.

Returns
If your product is defective, damaged, or contaminated, you can request a return within 14 days of receiving your shipment for a refund or exchange.

Refunds
Refunds will be processed for approved returns and credited back to your original payment method within five (5) working days.

Please note we do not offer refunds for changes of mind, opened or tampered products, or if the order was incorrectly placed by the recipient.

Due to personal taste preferences, we are unable to offer refunds or replacements for products that are not to your liking.

If you haven't received your refund within five (5) working days, please first check with your bank or credit card company. If the issue persists, feel free to reach out to us for further assistance.

Gifts
If your item was marked as a gift, you'll receive a gift credit upon return. If the item wasn't marked as a gift or the order was shipped to the gift giver, a refund will be issued to the original purchaser.

Shipping
Return shipping costs are your responsibility. We recommend using a trackable shipping service for items over $75 and consider purchasing shipping insurance. We cannot guarantee receipt of returned items.

Substitution Policy
Occasionally, certain items may be unavailable due to demand or discontinuation. In such cases, we reserve the right to substitute items of equal or greater value without prior notice.

For any refund-related inquiries or concerns, please contact us via email at Ana@Kettlekorn.co.nz